Frequently Asked Questions
Q. What notice do I need to give for a booking?
To receive the inflatable of your choice it is best to give as much notice as possible, however we will do our upmost to accommodate last minute bookings. We do not charge cancellation fees so please do not let the uncertainty of the weather delay placing a booking.
Q. Does the price include delivery and set up?
Yes, the price includes delivery, set up, demonstration and collection to most destinations - however for some destinations there will be a small charge.
Q. How long can I have the equipment for?
As long as you like, subject to booking and availability. Discounts are available for long term hire.
Q. What if I need to cancel?
No problem, just give us a call. We do not charge a cancellation fee however; we would appreciate as much notice as possible.
Q. Is a deposit required?
No. Unless your booking exceeds £300, whereupon a 25% deposit will be required by BACS or cheque.
Q. How do I pay?
A payment of cash or bank transfer on delivery of the castle
Q. How long does it take to set-up and inflate?
Set up normally takes about 45 minutes, as does collection.
Q. Do I need to keep the unit plugged in?
Yes, while the inflatable is in use, the blower must remain switched on at all times to keep it inflated. Instructions are given on delivery for if it rains.
Q. What kind of power is required?
All of our products plug into a standard household outlet. We will supply the cables and RCD breakers, and ask that nothing else be plugged into the outlet we are using. Placement of the inflatable should be no more than 25 meters away from the socket.
Q. Where can the equipment be used?
Indoors or outdoors subject to available space and a suitable electricity supply.
Q. How much room do I need?
This is specific to the inflatable you are hiring. If required (and local) we can carry out a site survey prior to the rental date. This will ensure you make the right decision and avoid disappointment on your special day!
Q. Are the castles clean?
Our inflatables are cleaned on arrival. All we ask is that you look after the inflatable and keep it as clean as it arrives. This includes no face paints, party streamers, silly string and anything that may cause permanent staining.
Q. Are they safe?
Yes. Our equipment is inspected regularly and our Bouncy Castles are PIPA or RPII tagged & certified, conforming to the British Standard for inflatable's BS EN 14960 and Health & Safety ‘Best Practice’ codes. However, as with any activity involving small children, an adult MUST supervise the activity at all times. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the Bouncy Castle and other Inflatables. All of our Bouncy Castles are re-tested and re-certified annually.
A safety information sheet specific to the castle hired out, is provided on delivery on all bookings. Below is an example guide :
safe-use-guide.pdf
Q. Are you Insured?
Yes. While it is not a legal requirement, we do hold public liability insurance of £5 million, for a copy of our public liability insurance please click on the link:
bounce-on-public-liability-insurance-certificate-2025.pdf
Q. How do I know if I am hiring my Castle from a reputable company?
We are a professional local company and are PIPA registered operators and members of the British Inflatable Hirers Alliance. The BIHA organisation was set up to promote safe and consistent working practices within our field of business. All our inflatables are PIPA or RPII certificated and appropriate safety matting and anchorage is always supplied. We also attend training courses to keep up to date in safe practices.
Q. My question is not answered here...
No problem. Simply give us a call on 07971401227 or complete our quick enquiry form.